Upload Issues & Troubleshooting
Having trouble uploading your memes? Don't let technical issues stop your creativity! Here's how to fix common upload problems and get your content live.
Common Upload Problems
Upload gets stuck at 0% or fails immediately
This usually indicates a connection or file format issue:
- Check your internet connection strength
- Verify file format is supported (JPG, PNG, GIF, MP4, MOV)
- Ensure file size is under limits (25MB images, 100MB videos)
- Try uploading from a different location with better WiFi
Upload starts but fails partway through
Partial upload failures are often due to:
- Unstable internet connection (switch to WiFi if on mobile data)
- App running out of memory (close other apps)
- Device storage full (need at least 500MB free space)
- Background app refresh interrupting the process
"File format not supported" error
Convert your file to a supported format:
- Images: Convert WEBP, BMP, TIFF to JPG or PNG
- Videos: Convert AVI, WMV, FLV to MP4 or MOV
- Use free converters like CloudConvert or device built-in tools
- Avoid animated formats other than GIF for images
File Requirements Check
Image Requirements
Max Size:25MB
Formats:JPG, PNG, GIF
Min Resolution:720x720px
Recommended:1080x1080px
Video Requirements
Max Size:100MB
Formats:MP4, MOV
Max Duration:60 seconds
Recommended:1080p, 30fps
Connection Troubleshooting
πΆ Optimize Your Connection
For Large Files (>10MB):
- β’ Use WiFi instead of mobile data
- β’ Move closer to your router
- β’ Pause other downloads/streaming
- β’ Upload during off-peak hours
Connection Test:
- β’ Test speed at speedtest.net
- β’ Need 5+ Mbps upload for smooth uploads
- β’ Restart router if speed is slow
- β’ Contact ISP if problems persist
π‘ Pro Upload Tips
π±
Keep App Open
Don't switch apps during upload
π
Charge Device
Ensure 20%+ battery remaining
π
Off-Peak Hours
Upload late night/early morning
Step-by-Step Upload Recovery
π If Upload Fails:
- Don't panic - your content is still on your device
- Check your internet connection and file requirements
- Close and restart the Memenova app
- Try uploading a smaller test file first
- If successful, attempt your original file again
- Consider compressing large files before upload
β Prevention Checklist
- β’ β Strong WiFi connection
- β’ β File under size limits
- β’ β Supported file format
- β’ β 500MB+ free storage
- β’ β App updated to latest version
- β’ β Device battery 20%+
- β’ β No other heavy downloads
- β’ β Background apps closed
Still Having Upload Problems?
If you've tried all these solutions and still can't upload, our technical team can help identify the specific issue with your device or account.