Fix App Crashes & Freezes
Experiencing crashes or freezes? Don't worry! Most app issues can be resolved quickly with these troubleshooting steps. Let's get your meme experience back on track.
Quick Fixes (Try These First!)
Force Close & Restart
- 1. Close the Memenova app completely
- 2. Wait 10 seconds
- 3. Reopen the app
- 4. Check if the issue persists
Restart Your Device
- 1. Power off your device completely
- 2. Wait 30 seconds
- 3. Power back on
- 4. Launch Memenova again
Advanced Troubleshooting
Update the App
Outdated versions can cause crashes. Make sure you have the latest version:
- • iOS: Open App Store → Search "Memenova" → Tap "Update" if available
- • Android: Open Google Play → Search "Memenova" → Tap "Update" if available
Check Device Storage
Low storage can cause app instability. Ensure you have:
- • At least 1GB of free storage space
- • Clear cache from other apps if needed
- • Delete old photos/videos to free up space
Clear App Cache & Data
iOS:
- 1. Delete and reinstall the app
- 2. This clears all cached data
- 3. Log back in with your credentials
Android:
- 1. Settings → Apps → Memenova
- 2. Tap "Storage" → "Clear Cache"
- 3. If issues persist, tap "Clear Data"
Common Crash Scenarios
App crashes when uploading memes
- • Check file size (max 100MB for videos, 25MB for images)
- • Ensure stable internet connection
- • Try uploading smaller files first
- • Close other apps to free up memory
App freezes when scrolling through feed
- • Clear app cache to free up memory
- • Check internet connection speed
- • Restart the app and try again
- • Update to the latest app version
App won't open at all
- • Force close and restart the app
- • Restart your device
- • Check for app updates
- • Reinstall the app if necessary
Prevention Tips
Keep Your App Healthy:
- • Enable automatic app updates
- • Regularly clear cache (weekly)
- • Keep 1GB+ free storage
- • Close unused apps
Device Maintenance:
- • Restart device weekly
- • Keep OS updated
- • Monitor battery health
- • Use stable WiFi when possible
Still Having Issues?
If none of these solutions work, our technical support team is here to help. Please include details about your device, app version, and what you were doing when the crash occurred.