Refund Policy & Requests
At Memenova, we strive to ensure you have a seamless experience with our in-app purchases. Learn about our refund policy and how to request refunds when needed.
Understanding Our Refund Policy
🏪 Platform-Based Refunds
All refunds for Memenova purchases (gems, subscriptions, premium features) are handled directly by the app store where you made the purchase.
- • Apple App Store handles iOS refunds
- • Google Play Store manages Android refunds
- • Each platform has specific policies
- • Memenova follows platform guidelines
⚠️ Important Limitations
- •Virtual ItemsGems and consumed items are generally non-refundable
- •SubscriptionsNo refunds for partial subscription periods
- •Used ContentItems already used cannot be refunded
How to Request a Refund
🍎 iOS (Apple App Store) Refunds
Step-by-Step Process
- Visit reportaproblem.apple.com
- Sign in with your Apple ID
- Find your Memenova purchase
- Click "Report a Problem"
- Select refund reason and submit
What You'll Need
- • Your Apple ID and password
- • Purchase receipt or order number
- • Reason for refund request
- • Purchase date and amount
Apple's Decision:
Apple's refund decision is final and based on their policies
🤖 Android (Google Play) Refunds
Refund Process
- Go to play.google.com/store/account
- Sign in to your Google Account
- Click "Order History"
- Find Memenova purchase
- Select "Request a refund"
Required Information
- • Google Account credentials
- • Transaction ID or order number
- • Detailed refund reason
- • Purchase verification
Google's Review:
Google reviews each request based on their refund policies
When to Contact Memenova Support
🔧 Technical Issues
Contact Memenova Support directly if you experience technical problems that prevent proper delivery or functioning of your purchase:
- • Gems purchased but not added to balance
- • Subscription activated but features not working
- • App crashes during purchase process
- • Payment processed but no content received
- • Duplicate charges for same purchase
- • Premium features not unlocking
- • Account sync issues after purchase
- • Purchase history discrepancies
📋 Information to Include
When contacting Memenova Support, please provide:
- • Your Memenova username/ID
- • Purchase date and time
- • Transaction amount and item
- • Platform used (iOS/Android)
- • Receipt or transaction ID
- • Detailed problem description
- • Screenshots if applicable
- • Steps you've already tried
Refund Processing & Timeline
⏱️ Processing Times
✅ What to Expect
- •Email ConfirmationYou'll receive confirmation from the app store
- •Account UpdatesRefunded items may be removed from your account
- •Payment ReversalRefund appears on original payment method
Need Additional Help?
If you've tried the app store refund process and still need assistance, or if you're experiencing technical issues with your purchases, our support team is ready to help.
Technical Support
Get help with purchase delivery issues
Billing Questions
Clarify charges and payment issues
General Support
Any other refund-related questions